Housing...Inside and Out

October 29, 1999
Avoid Unnecessary Service Calls

Before calling a service technician, be sure something is wrong with the appliance.

Appliance service companies report that on automatic washers alone, about 40 percent of first-year service calls could be avoided. Service calls on most appliances could be avoided by following these two simple rules:

  • First, learn all you can about the appliance.
  • Second, check a few simple items before calling a technician. Not only is it embarrassing to be told the machine isn't plugged in or that a fuse is blown, it can be expensive too.

With proper use and care, years of trouble-free operations can be expected from an appliance. However, like other machines, appliances may need occasional adjustment.

Before calling for service, check these items. These are the most common sources of unnecessary service calls:

  • Check the electric cord to be sure that it is plugged in. 
  • Check the pilot light to be sure that it is lit. Read the use and care manual before trying to light the pilot light.
  • Check the power source to be sure that no fuses have blown or a circuit breaker has not been moved to the off position.
  • Check the controls to be sure that they have been set correctly. Refer to the manual for instructions. If the machine happens to be push button, give an extra firm push and turn the dials in the proper direction.
  • If there are lights on the machine, check to be sure they are on. If the bulb is burned out, the manual will tell you the type of bulb needed for replacement. 
  • Look for dust, lint and dirt build up. All of these reduce efficiency. Wash your filters if they are not self cleaning. Dryer lint screens need to be cleaned after each use. Dust and dirt will also build up on the coils beneath refrigerators and freezers. They should be cleaned periodically with a brush or vacuum cleaner attachment.
  • Check the water flow into the appliance. Be sure that all faucets are turned on and hoses not kinked.
  • Be sure all doors and latches are properly closed. Most appliances will not operate correctly unless doors and latches are tightly closed.


Written by Dr. Francis Graham (Retired)

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